VNDRIQ — Vendor Comparison
PolyAI vs Durate
Side-by-side comparison of BAA status, PHI exposure, AI training risk, HIPAA suitability, and VNDRIQ governance scores.
PolyAI
Healthcare Administrative AI
Last verified: October 1, 2026
Durate
Healthcare Administrative AI
Last verified: August 31, 2026
VNDRIQ Scores
41
Overall
53
Overall
Approval Tier
BAA Status
PHI Exposure Risk
AI Training Risk
HIPAA Risk Level
Review Frequency
Quarterly
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Recommended Use
Automated patient intake, appointment scheduling, billing inquiries, and call routing for healthcare providers.
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Restrictions
A BAA must be signed prior to processing PHI. Organizations should explicitly verify and negotiate the exclusion of PHI from model training datasets, as the standard privacy policy allows for the use of recordings and transcripts for service improvement.
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Executive Summary
PolyAI
Healthcare Administrative AI
PolyAI is classified as Conditional / Verify BAA with a BAA status of PolyAI provides a Business Associate Agreement (BAA) for healthcare clients and claims HIPAA compliance as a standard feature of its platform governance.. PHI exposure is rated High and AI training risk is High. Automated patient intake, appointment scheduling, billing inquiries, and call routing for healthcare providers.
36
Privacy
55
Governance
42
Healthcare
30
AI Risk
Durate
Healthcare Administrative AI
Durate is classified as Restricted / Review Required with a BAA status of Verify Directly. PHI exposure is rated Medium and AI training risk is Medium.
62
Privacy
33
Governance
50
Healthcare
65
AI Risk
Recommended For
PolyAI
Automated patient intake, appointment scheduling, billing inquiries, and call routing for healthcare providers.
Organizations able to execute BAA prior to deployment
IT teams with capacity to verify data handling agreements
Durate
Currently under review — not recommended for active PHI deployment
Governance Considerations
PolyAI
Verify model training opt-out clauses before deployment.
PHI exposure is elevated. Review data flow documentation.
Quarterly reviews are required — establish internal review cadence.
Restrictions noted: A BAA must be signed prior to processing PHI. Organizations should explicitly verify and negotiate the exclusion of PHI from model training datasets, as the standard privacy policy allows for the use of recordings and transcripts for service improvement.
Durate
BAA has not been confirmed. Execute BAA before processing PHI.
Questions to Ask Before Approval
Has the vendor executed a Business Associate Agreement (BAA) with your organization?
Does the vendor use customer data to train AI models? Can you opt out?
Where is PHI stored, processed, and transmitted?
What data retention and deletion policies apply to your PHI?
Has the vendor undergone a third-party HIPAA or SOC 2 audit?
What is the vendor's incident response and breach notification process?
Does the vendor offer audit logging for PHI access?
What subprocessors have access to PHI through this vendor?
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