Healthcare Voice AI
Prosper AI Vendor Risk Profile
Prosper AI provides AI-powered voice agents designed for healthcare administrative tasks, including patient scheduling, benefits verification, prior authorization, and billing inquiries. The platform automates both patient-facing and payer-facing phone calls to reduce administrative burden and improve patient access.
Risk Score
/100
AI Trust
/100
Compliance Overview
HIPAA Compatible
Yes
BAA Available
Yes
Hosting Model
—
Healthcare Focused
Yes
Approval Status
Conditional / Verify BAA
Risk Level
Moderate Risk
Last Reviewed
2026-08-18
Last Verified
September 16, 2026
Review Frequency
Quarterly
Verification reflects VNDRIQ's latest automated source check. Editorial review is a separate human assessment.
AI & Data Policies
AI Training Policy
No, Prosper AI claims no training on customer PHI by default.
Data Retention Policy
Daily backups with a 30-day retention policy; configurable transcript deletion.
Support Access Risk
—
Approved Use Cases
Automating patient scheduling, insurance eligibility verification, prior authorization follow-ups, and patient billing inquiries through conversational voice AI.
Restricted Use Cases
Users must ensure a signed BAA is in place before processing PHI; specific retention settings for call recordings and transcripts should be verified during implementation.
Deployment & Data Residency
Deployment Type
Hybrid
Model Type
—
Deployment Environment
—
Hosting Regions
—
Available Regions
—
Data Residency
—
Customer Data Residency Options
—
Cross-Border Data Transfer
—
Data Residency Controls
—
Security & Compliance
SOC 2
Yes (Type 2)
ISO 27001
No
ISO 42001
—
HIPAA Documentation
https://www.getprosper.ai/who-we-serve/payors
Encryption
Yes
SSO
Review Required
MFA
Review Required
Private Networking
—
Private Endpoints
—
Subprocessors
—
Incident Notifications
—
Security Whitepaper
—
Executive Summary
Primary Use Cases
Major Strengths
Key Procurement Considerations
Compliance Highlights
Vendor Trust Score
Limited Trust Data
15
/100
Informational framework based on publicly available and registry data. Not a certification or guarantee. Asterisks indicate categories with limited registry data.
Security & Compliance Dashboard
Standardized view of available registry security information. Not Verified indicates the registry has no documented data.
AI Governance Maturity
Minimal governance documentation; early-stage controls.
Assessed Indicators
Procurement Risk Considerations
Informational considerations for procurement evaluation, not definitive ratings.
Governance Maturity
Foundational
Security Readiness
0/100 security controls
Compliance Readiness
25/100 compliance documentation
Integration Complexity
API available — lower complexity
Operational Complexity
Not Verified
Vendor Transparency
0/100 transparency
Healthcare Experience
Healthcare focus not verified
Documentation Completeness
0/100 governance docs
Vendor Lifecycle & Change History
Available registry milestones. Detailed change tracking expands as the registry matures.
Profile Updated
2026-09-16
Last Website Review
2026-09-16
Last Verification
2026-09-16
Last Registry Review
2026-08-18
Registry Added
2026-08-18
Regulated Use Assessment
Healthcare
Healthcare Focused
Yes
HIPAA Compatibility
Yes
BAA Availability
Yes
Financial Services
SOC 2
Yes (Type 2)
ISO 27001
No
VNDRIQ does not classify vendors as HIPAA Compliant, SEC Compliant, or FINRA Approved unless official evidence exists. Vendor suitability depends on each organization's governance requirements, contractual obligations, deployment model, risk tolerance, and applicable regulations.
Review Notes
Prosper AI explicitly states they provide BAAs and that PHI is not used for model training. They maintain SOC 2 Type 2 certification and integrate with over 80 EHR systems. The company was founded in 2024 and is headquartered in New York.
Other Healthcare Voice AI Vendors
Quick Facts
Category
Healthcare Voice AI
Headquarters
New York, NY
Year Founded
2024
Deployment Type
Hybrid
Website
Risk Score
/100
AI Trust Score
/100
Last Reviewed
2026-08-18
Last Verified
September 16, 2026
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Vendor Governance
Approval Tier
Conditional / Verify BAABAA Verification
Not StartedPHI Exposure
HighAI Risk Level
LowLast Review
2026-09-16
Next Review Due
2026-11-18
Verification Status
Verified
Last Verified
2026-09-16
Next Review Date
2026-11-18
Review Frequency
Quarterly
Vendor Completeness Score
100/100
CompleteWebsite Present
Category Assigned
Approval Status Present
BAA Status Present
PHI Exposure Classified
Risk Level Present
Review Date Present
Verification Notes Present
Trust & Transparency
Last Reviewed Date
2026-08-18
Review Frequency
Quarterly
Vendor Verification Process
Every vendor is reviewed against public documentation, trust centers, and contract evidence before classification.
Editorial Independence Statement
VNDRIQ classifications are independent of vendor relationships. Ratings reflect available evidence and governance risk only.
Registry Update Policy
The registry is reviewed on a monthly cycle. All updates are editor-reviewed before publication; no automated public data changes.
Editorial Methodology
Vendors are evaluated across compliance, security, AI governance, and enterprise readiness. Each review follows a standardized 12-point checklist covering website, HIPAA, BAA, security, compliance, AI capabilities, deployment, pricing, product changes, ownership, integrations, and documentation.
Trust Signals
Vendor Benchmarking
Comparison against registry averages where supported. Benchmarks are informational and based on registry data.
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VNDRIQ provides vendor intelligence and educational procurement support. Responses do not constitute legal, medical, cybersecurity, compliance, or procurement advice. Vendor information may be incomplete, vendor-reported, under review, or subject to change.
Do not enter patient information, PHI, passwords, or sensitive data.
VNDRIQ vendor ratings are for operational risk screening and governance support. Final approval should include legal, compliance, security, and contract review before any PHI or regulated data is shared. Risk classifications are based on available public information and internal review at time of last verification.