Healthcare Voice AI
Kore.ai Healthcare Vendor Risk Profile
Kore.ai is an enterprise-grade conversational and generative AI platform that provides pre-built AI agents and modules for healthcare providers, payers, and life sciences, supporting voice, chat, and multi-channel interactions.
Risk Score
/100
AI Trust
/100
Compliance Overview
HIPAA Compatible
Yes
BAA Available
Yes
BAA Notes
Not explicitly detailed; typically requires enterprise-level agreements.
Hosting Model
—
Healthcare Focused
Yes
Approval Status
Approved With Restrictions
Risk Level
Moderate Risk
Last Reviewed
2026-08-18
Last Verified
September 15, 2026
Review Frequency
Quarterly
Verification reflects VNDRIQ's latest automated source check. Editorial review is a separate human assessment.
AI & Data Policies
AI Training Policy
No, Kore.ai explicitly states they do not use customer data for internal training or model enhancement.
Data Retention Policy
Data is used solely for the provision of services.
Support Access Risk
—
Approved Use Cases
Enterprise-scale healthcare automation including appointment management, eligibility verification, claims status, and clinical inquiry handling.
Restricted Use Cases
Requires formal BAA execution; implementation requires careful configuration of data retention and PHI handling policies; not recommended for small-scale or mid-market practices due to enterprise complexity.
Deployment & Data Residency
Deployment Type
Cloud, Private Cloud, On-Premises
Model Type
—
Deployment Environment
—
Hosting Regions
—
Available Regions
—
Data Residency
—
Customer Data Residency Options
—
Cross-Border Data Transfer
—
Data Residency Controls
—
Security & Compliance
SOC 2
Yes
ISO 27001
Yes
ISO 42001
—
HIPAA Documentation
https://www.kore.ai/ai-for-service/ai-for-healthcare
Encryption
AES-256 for data at rest; TLS 1.2+ for data in transit
SSO
Yes
MFA
Yes
Private Networking
—
Private Endpoints
—
Subprocessors
—
Incident Notifications
—
Security Whitepaper
—
Executive Summary
Primary Use Cases
Major Strengths
Key Procurement Considerations
Security Highlights
Vendor Trust Score
Limited Trust Data
15
/100
Informational framework based on publicly available and registry data. Not a certification or guarantee. Asterisks indicate categories with limited registry data.
Security & Compliance Dashboard
Standardized view of available registry security information. Not Verified indicates the registry has no documented data.
AI Governance Maturity
Minimal governance documentation; early-stage controls.
Assessed Indicators
Procurement Risk Considerations
Informational considerations for procurement evaluation, not definitive ratings.
Governance Maturity
Foundational
Security Readiness
33/100 security controls
Compliance Readiness
0/100 compliance documentation
Integration Complexity
API available — lower complexity
Operational Complexity
Not Verified
Vendor Transparency
0/100 transparency
Healthcare Experience
Healthcare focus not verified
Documentation Completeness
0/100 governance docs
Vendor Lifecycle & Change History
Available registry milestones. Detailed change tracking expands as the registry matures.
Profile Updated
2026-09-15
Last Website Review
2026-09-15
Last Verification
2026-09-15
Last Registry Review
2026-08-18
Registry Added
2026-08-18
Regulated Use Assessment
Healthcare
Healthcare Focused
Yes
HIPAA Compatibility
Yes
BAA Availability
Yes
Financial Services
SOC 2
Yes
ISO 27001
Yes
VNDRIQ does not classify vendors as HIPAA Compliant, SEC Compliant, or FINRA Approved unless official evidence exists. Vendor suitability depends on each organization's governance requirements, contractual obligations, deployment model, risk tolerance, and applicable regulations.
Review Notes
Kore.ai provides enterprise-grade security features including on-premises and private cloud deployment options, which are critical for mitigating PHI exposure risks in healthcare voice AI.
Other Healthcare Voice AI Vendors
Quick Facts
Category
Healthcare Voice AI
Headquarters
Orlando, Florida, USA
Year Founded
2013
Deployment Type
Cloud, Private Cloud, On-Premises
Website
Risk Score
/100
AI Trust Score
/100
Last Reviewed
2026-08-18
Last Verified
September 15, 2026
Request Vendor Evaluation
Get a structured risk assessment and governance recommendation for Kore.ai Healthcare.
Vendor Governance
Approval Tier
Approved With RestrictionsBAA Verification
Not StartedPHI Exposure
HighAI Risk Level
MediumLast Review
2026-09-15
Next Review Due
2026-11-18
Verification Status
Verified
Last Verified
2026-09-15
Next Review Date
2026-11-18
Review Frequency
Quarterly
Vendor Completeness Score
100/100
CompleteWebsite Present
Category Assigned
Approval Status Present
BAA Status Present
PHI Exposure Classified
Risk Level Present
Review Date Present
Verification Notes Present
Trust & Transparency
Last Reviewed Date
2026-08-18
Review Frequency
Quarterly
Vendor Verification Process
Every vendor is reviewed against public documentation, trust centers, and contract evidence before classification.
Editorial Independence Statement
VNDRIQ classifications are independent of vendor relationships. Ratings reflect available evidence and governance risk only.
Registry Update Policy
The registry is reviewed on a monthly cycle. All updates are editor-reviewed before publication; no automated public data changes.
Editorial Methodology
Vendors are evaluated across compliance, security, AI governance, and enterprise readiness. Each review follows a standardized 12-point checklist covering website, HIPAA, BAA, security, compliance, AI capabilities, deployment, pricing, product changes, ownership, integrations, and documentation.
Trust Signals
Vendor Benchmarking
Comparison against registry averages where supported. Benchmarks are informational and based on registry data.
Related Authority Network
Same Category
Ask VNDRIQ About This Vendor
Ask questions about Kore.ai Healthcare using registry data.
Ask VNDRIQ About Healthcare AI Vendors
Explore healthcare AI vendors, compare capabilities, identify documentation gaps, and understand procurement and governance considerations using information from the VNDRIQ registry.
VNDRIQ provides vendor intelligence and educational procurement support. Responses do not constitute legal, medical, cybersecurity, compliance, or procurement advice. Vendor information may be incomplete, vendor-reported, under review, or subject to change.
Do not enter patient information, PHI, passwords, or sensitive data.
VNDRIQ vendor ratings are for operational risk screening and governance support. Final approval should include legal, compliance, security, and contract review before any PHI or regulated data is shared. Risk classifications are based on available public information and internal review at time of last verification.