Telehealth
Zoom for Healthcare Vendor Risk Profile
Zoom for Healthcare — HIPAA-compliant telehealth video with BAA.
Risk Score
38
/100
AI Trust
85
/100
Compliance Overview
HIPAA Compatible
Conditional
BAA Available
Yes
BAA Notes
BAAs are available for Pro, Business, and Enterprise plans; free accounts do not qualify [Zoom And HIPAA Compliance | Secure Your Telehealth Sessions](https://www.hipaavault.com/resources/hipaa-compliant-hosting-insights/zoom-and-hipaa-can-you-use-zoom-for-compliant-telehealth/).
Hosting Model
—
Healthcare Focused
Yes
Approval Status
Approved With Conditions
Risk Level
Moderate Risk
Last Reviewed
2026-06-16
Last Verified
September 1, 2026
Review Frequency
Annual
Verification reflects VNDRIQ's latest automated source check. Editorial review is a separate human assessment.
AI & Data Policies
AI Training Policy
No. Zoom does not use customer audio, video, chat, screen sharing, or other communication content to train its own or third-party AI models [HIPAA Business Associate Agreement (BAA)](https://support.zoom.us/hc/en-us/articles/207652183-HIPAA-Business-Associate-Agreement-BAA-).
Data Retention Policy
Administrators can implement account-based retention policies for voicemails, recordings, and SMS [Privacy, Security, and Compliance](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/privacy-security-and-compliance).
Support Access Risk
—
Approved Use Cases
Telehealth visits and care team collaboration under Zoom Healthcare BAA.
Restricted Use Cases
Consumer Zoom accounts not approved for PHI.
Implementation Notes
Execute Zoom Healthcare BAA. Configure meeting security and recording policies.
Executive Summary
Primary Use Cases
Key Procurement Considerations
Security Highlights
Vendor Trust Score
Limited Trust Data
16
/100
Informational framework based on publicly available and registry data. Not a certification or guarantee. Asterisks indicate categories with limited registry data.
Security & Compliance Dashboard
Standardized view of available registry security information. Not Verified indicates the registry has no documented data.
AI Governance Maturity
Minimal governance documentation; early-stage controls.
Assessed Indicators
Procurement Risk Considerations
Informational considerations for procurement evaluation, not definitive ratings.
Governance Maturity
Foundational
Security Readiness
33/100 security controls
Compliance Readiness
0/100 compliance documentation
Integration Complexity
API available — lower complexity
Operational Complexity
Not Verified
Vendor Transparency
0/100 transparency
Healthcare Experience
Healthcare focus not verified
Documentation Completeness
0/100 governance docs
Vendor Lifecycle & Change History
Available registry milestones. Detailed change tracking expands as the registry matures.
Profile Updated
2026-09-01
Last Website Review
2026-09-01
Last Verification
2026-09-01
Last Registry Review
2026-06-16
Registry Added
2026-06-16
Regulated Use Assessment
Healthcare
Healthcare Focused
Yes
HIPAA Compatibility
Conditional
BAA Availability
Yes
Implementation Notes
Execute Zoom Healthcare BAA. Configure meeting security and recording policies.
Financial Services
Implementation Notes
Execute Zoom Healthcare BAA. Configure meeting security and recording policies.
VNDRIQ does not classify vendors as HIPAA Compliant, SEC Compliant, or FINRA Approved unless official evidence exists. Vendor suitability depends on each organization's governance requirements, contractual obligations, deployment model, risk tolerance, and applicable regulations.
Quick Facts
Category
Telehealth
Website
Risk Score
38/100
AI Trust Score
85/100
Last Reviewed
2026-06-16
Last Verified
September 1, 2026
Request Vendor Evaluation
Get a structured risk assessment and governance recommendation for Zoom for Healthcare.
Vendor Governance
Approval Tier
Approved With RestrictionsBAA Verification
Not StartedPHI Exposure
HighAI Risk Level
LowLast Review
2026-09-01
Verification Status
Verified
Last Verified
2026-09-01
Review Frequency
Annual
Vendor Completeness Score
100/100
CompleteWebsite Present
Category Assigned
Approval Status Present
BAA Status Present
PHI Exposure Classified
Risk Level Present
Review Date Present
Verification Notes Present
Trust & Transparency
Last Reviewed Date
2026-06-16
Review Frequency
Annual
Vendor Verification Process
Every vendor is reviewed against public documentation, trust centers, and contract evidence before classification.
Editorial Independence Statement
VNDRIQ classifications are independent of vendor relationships. Ratings reflect available evidence and governance risk only.
Registry Update Policy
The registry is reviewed on a monthly cycle. All updates are editor-reviewed before publication; no automated public data changes.
Editorial Methodology
Vendors are evaluated across compliance, security, AI governance, and enterprise readiness. Each review follows a standardized 12-point checklist covering website, HIPAA, BAA, security, compliance, AI capabilities, deployment, pricing, product changes, ownership, integrations, and documentation.
Trust Signals
Vendor Benchmarking
Comparison against registry averages where supported. Benchmarks are informational and based on registry data.
Related Authority Network
Same Category
Ask VNDRIQ About This Vendor
Ask questions about Zoom for Healthcare using registry data.
Ask VNDRIQ About Healthcare AI Vendors
Explore healthcare AI vendors, compare capabilities, identify documentation gaps, and understand procurement and governance considerations using information from the VNDRIQ registry.
VNDRIQ provides vendor intelligence and educational procurement support. Responses do not constitute legal, medical, cybersecurity, compliance, or procurement advice. Vendor information may be incomplete, vendor-reported, under review, or subject to change.
Do not enter patient information, PHI, passwords, or sensitive data.
VNDRIQ vendor ratings are for operational risk screening and governance support. Final approval should include legal, compliance, security, and contract review before any PHI or regulated data is shared. Risk classifications are based on available public information and internal review at time of last verification.