Phones & Call Tracking
Dialpad Healthcare Vendor Risk Profile
Dialpad Healthcare — AI-powered communications platform with call transcription and summaries. AI features require HIPAA review.
Risk Score
58
/100
AI Trust
68
/100
Compliance Overview
HIPAA Compatible
Review Required
BAA Available
Review Required
BAA Notes
Available for Dialpad Connect, Support, and Sell; can be signed via one-click in-app by administrators.
Hosting Model
—
Healthcare Focused
No
Approval Status
Review Required
Risk Level
Elevated Risk
Last Reviewed
2026-06-16
Last Verified
August 13, 2026
Review Frequency
Quarterly
Verification reflects VNDRIQ's latest automated source check. Editorial review is a separate human assessment.
AI & Data Policies
AI Training Policy
Opt-in/Opt-out available; automatically disabled for customers with a signed BAA.
Data Retention Policy
Customizable; data typically purged 180 days after account cancellation.
Support Access Risk
—
Approved Use Cases
Non-PHI communications until BAA and AI transcription data handling are verified.
Restricted Use Cases
PHI calls or AI transcription without verified BAA and AI data handling review.
Implementation Notes
Verify BAA. Review AI call transcription, training data policy, and call recording retention.
Executive Summary
Primary Use Cases
Major Strengths
Key Procurement Considerations
Compliance Highlights
Vendor Trust Score
Limited Trust Data
15
/100
Informational framework based on publicly available and registry data. Not a certification or guarantee. Asterisks indicate categories with limited registry data.
Security & Compliance Dashboard
Standardized view of available registry security information. Not Verified indicates the registry has no documented data.
AI Governance Maturity
Minimal governance documentation; early-stage controls.
Assessed Indicators
Procurement Risk Considerations
Informational considerations for procurement evaluation, not definitive ratings.
Governance Maturity
Foundational
Security Readiness
0/100 security controls
Compliance Readiness
25/100 compliance documentation
Integration Complexity
API available — lower complexity
Operational Complexity
Not Verified
Vendor Transparency
0/100 transparency
Healthcare Experience
Healthcare focus not verified
Documentation Completeness
0/100 governance docs
Vendor Lifecycle & Change History
Available registry milestones. Detailed change tracking expands as the registry matures.
Profile Updated
2026-08-30
Last Website Review
2026-08-13
Last Verification
2026-08-13
Last Registry Review
2026-06-16
Registry Added
2026-06-16
Regulated Use Assessment
Healthcare
Healthcare Focused
No
HIPAA Compatibility
Review Required
BAA Availability
Review Required
Implementation Notes
Verify BAA. Review AI call transcription, training data policy, and call recording retention.
Financial Services
Implementation Notes
Verify BAA. Review AI call transcription, training data policy, and call recording retention.
VNDRIQ does not classify vendors as HIPAA Compliant, SEC Compliant, or FINRA Approved unless official evidence exists. Vendor suitability depends on each organization's governance requirements, contractual obligations, deployment model, risk tolerance, and applicable regulations.
Review Notes
Contract Verification Needed
Quick Facts
Category
Phones & Call Tracking
Website
Risk Score
58/100
AI Trust Score
68/100
Last Reviewed
2026-06-16
Last Verified
August 13, 2026
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Vendor Governance
Approval Tier
Conditional / Verify BAABAA Verification
Not StartedPHI Exposure
HighAI Risk Level
HighLast Review
2026-08-13
Verification Status
Verified
Last Verified
2026-08-13
Review Frequency
Quarterly
Vendor Completeness Score
100/100
CompleteWebsite Present
Category Assigned
Approval Status Present
BAA Status Present
PHI Exposure Classified
Risk Level Present
Review Date Present
Verification Notes Present
Trust & Transparency
Last Reviewed Date
2026-06-16
Review Frequency
Quarterly
Vendor Verification Process
Every vendor is reviewed against public documentation, trust centers, and contract evidence before classification.
Editorial Independence Statement
VNDRIQ classifications are independent of vendor relationships. Ratings reflect available evidence and governance risk only.
Registry Update Policy
The registry is reviewed on a monthly cycle. All updates are editor-reviewed before publication; no automated public data changes.
Editorial Methodology
Vendors are evaluated across compliance, security, AI governance, and enterprise readiness. Each review follows a standardized 12-point checklist covering website, HIPAA, BAA, security, compliance, AI capabilities, deployment, pricing, product changes, ownership, integrations, and documentation.
Trust Signals
Vendor Benchmarking
Comparison against registry averages where supported. Benchmarks are informational and based on registry data.
Related Authority Network
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VNDRIQ provides vendor intelligence and educational procurement support. Responses do not constitute legal, medical, cybersecurity, compliance, or procurement advice. Vendor information may be incomplete, vendor-reported, under review, or subject to change.
Do not enter patient information, PHI, passwords, or sensitive data.
VNDRIQ vendor ratings are for operational risk screening and governance support. Final approval should include legal, compliance, security, and contract review before any PHI or regulated data is shared. Risk classifications are based on available public information and internal review at time of last verification.