VNDRIQ — Category Comparison
Telehealth Vendor Comparison
Compare Telehealth vendors on BAA status, PHI exposure, and HIPAA suitability.
Zoom for Healthcare
Telehealth
69
Score
FutureClinic
Telehealth
53
Score
Kivo Health
Telehealth
53
Score
Teladoc Health
Telehealth
53
Score
Amwell
Telehealth
53
Score
Doxy.me
Telehealth
53
Score
Mend
Telehealth
53
Score
Lyra Health
Telehealth
45
Score
Spring Health
Telehealth
45
Score
Talkspace
Telehealth
45
Score
Executive Summary
This category contains 10 vendors in the VNDRIQ registry. Zoom for Healthcare has the highest VNDRIQ score (69) in this category.
10
Total Vendors
1
Approved / Restricted
9
BAA Verification Needed
Governance Considerations for Telehealth
All vendors in this category should be reviewed for BAA status before processing PHI.
Establish a regular review cadence for all Telehealth tools.
Questions to Ask Before Approval
Has the vendor executed a Business Associate Agreement (BAA) with your organization?
Does the vendor use customer data to train AI models? Can you opt out?
Where is PHI stored, processed, and transmitted?
What data retention and deletion policies apply to your PHI?
Has the vendor undergone a third-party HIPAA or SOC 2 audit?
What is the vendor's incident response and breach notification process?
Does the vendor offer audit logging for PHI access?
What subprocessors have access to PHI through this vendor?
Recommended For
Healthcare organizations evaluating vendors in this category for PHI workflows
DSOs and dental groups standardizing vendor governance across locations
Compliance teams conducting annual vendor risk reviews
IT directors building HIPAA-aligned vendor registries
PE-backed healthcare operators implementing governance frameworks
Healthcare administrators assessing AI tool adoption risk
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