All Comparisons/Healthcare Administrative AI

VNDRIQ — Category Comparison

Healthcare Administrative AI Vendor Comparison

Compare Healthcare Administrative AI vendors on BAA status, PHI exposure, and HIPAA suitability.

Tivara

Healthcare Administrative AI

58

Score

Conditional / Verify BAASigned before deployment
Privacy43
Governance55
Healthcare56
AI Risk79
HighLow

Automating patient phone calls for scheduling, intake, and refills with direct EMR integration.

Parallel

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Healthtech-1

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Latent

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Sage Care

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Pharos

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Durate

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Pelica

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Harbera

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

HealthKey

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Careforce

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Planbase

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Locata

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Phases

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Tennr

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Ritivel

Healthcare Administrative AI

53

Score

Restricted / Review RequiredVerify Directly
Privacy62
Governance33
Healthcare50
AI Risk65
MediumMedium

Qventus

Healthcare Administrative AI

52

Score

Conditional / Verify BAAAvailable upon request for enterprise customers
Privacy43
Governance55
Healthcare56
AI Risk55
HighMedium

Hospital operations, care gap automation, and administrative workflow optimization.

Notable

Healthcare Administrative AI

48

Score

Conditional / Verify BAAVerify Directly
Privacy38
Governance56
Healthcare44
AI Risk55
HighMedium

Infinitus

Healthcare Administrative AI

48

Score

Conditional / Verify BAAVerify Directly
Privacy38
Governance56
Healthcare44
AI Risk55
HighMedium

Hyro

Healthcare Administrative AI

48

Score

Conditional / Verify BAAVerify Directly
Privacy38
Governance56
Healthcare44
AI Risk55
HighMedium

Thoughtful AI

Healthcare Administrative AI

47

Score

Conditional / Verify BAAReported as HIPAA compliant in third-party reviews, but BAA availability and specific terms should be verified directly with the vendor.
Privacy36
Governance55
Healthcare42
AI Risk55
HighMedium

Revenue cycle management, medical coding automation, claims processing, and eligibility verification.

PolyAI

Healthcare Administrative AI

41

Score

Conditional / Verify BAAPolyAI provides a Business Associate Agreement (BAA) for healthcare clients and claims HIPAA compliance as a standard feature of its platform governance.
Privacy36
Governance55
Healthcare42
AI Risk30
HighHigh

Automated patient intake, appointment scheduling, billing inquiries, and call routing for healthcare providers.

SuperDial

Healthcare Administrative AI

36

Score

Restricted / Review RequiredVerify Directly
Privacy38
Governance38
Healthcare36
AI Risk30
HighHigh

Executive Summary

This category contains 23 vendors in the VNDRIQ registry. Tivara has the highest VNDRIQ score (58) in this category.

23

Total Vendors

0

Approved / Restricted

19

BAA Verification Needed

Governance Considerations for Healthcare Administrative AI

All vendors in this category should be reviewed for BAA status before processing PHI.

Establish a regular review cadence for all Healthcare Administrative AI tools.

Questions to Ask Before Approval

01

Has the vendor executed a Business Associate Agreement (BAA) with your organization?

02

Does the vendor use customer data to train AI models? Can you opt out?

03

Where is PHI stored, processed, and transmitted?

04

What data retention and deletion policies apply to your PHI?

05

Has the vendor undergone a third-party HIPAA or SOC 2 audit?

06

What is the vendor's incident response and breach notification process?

07

Does the vendor offer audit logging for PHI access?

08

What subprocessors have access to PHI through this vendor?

Recommended For

Healthcare organizations evaluating vendors in this category for PHI workflows

DSOs and dental groups standardizing vendor governance across locations

Compliance teams conducting annual vendor risk reviews

IT directors building HIPAA-aligned vendor registries

PE-backed healthcare operators implementing governance frameworks

Healthcare administrators assessing AI tool adoption risk

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